------- Wednesday, September 16, 2026, 4:50 PM – Thursday, September 17, 2026, 12:26 AM JST All users were experiencing difficulties in integrating with Salesforce due to the system failure on Salesforce. We have confirmed that you can currently use the service as usual.
Please note that the connection with Salesforce may have been suspended due to this issue. If the connection is suspended, please reconnect it. Additionally, for calls made during the affected time period, Salesforce contacts were not retrieved, and activity histories were not automatically registered. We sincerely apologize for any inconvenience caused.
■ Date and time: ・Wednesday, September 16, 2026, 4:50 PM – Thursday, September 17, 2026, 12:26 AM JST
■ Details: ・Users can’t integrate Contacts to Salesforce ・Users can’t register the activity history ・Users can’t use MiiTel Phone for Salesforce etc.
■ Additional information: Due to this issue, the integration with Salesforce may have been suspended. If the integration has been suspended, external integration error logs such as the following will continue to be output even after the issue is resolved:
・invalid_grant: expired access/refresh token
Please check the External Integration Error Log screen.
Please note that call records during the affected period did not sync contacts or activity history to Salesforce. Therefore, we kindly ask you to take the following actions. ---------------------- ・Contact integration Please manually re-fetch the contact from MiiTel Phone Analytics.
・Activity history integration Please manually complete the registration via MiiTel Phone Analytics. Prior to executing the manual registration of the Salesforce activity history, we kindly ask you to verify your environment to ensure that external processes, such as RPA (Robotic Process Automation), are not triggered by this action, or that their execution will not lead to any issues.
・Video history integration We sincerely apologize for the inconvenience, but manual synchronization cannot be executed via MiiTel. As a result, we kindly request that you manually create the activity history and enter the meeting details directly in Salesforce. ----------------------
------- We would like to inform you that as of Wednesday, September 16, 2026, All users are experiencing difficulties in integrating with Salesforce due to the system failure on Salesforce. Salesforce continues to work on this matter. We apologize for any inconvenience caused.
------- We would like to inform you that as of Wednesday, September 16, 2026, All users are experiencing difficulties in integrating with Salesforce due to the system failure on Salesforce. We apologize for any inconvenience caused.