--------------------------------------------------------------------- From around 14:55 on Friday, November 15, 2024 to 0:22 on Saturday, November 15, 2024, we experienced an issue with an failure of Salesforce integration due to a Salesforce service outage. The issue has now been resolved, and you can use the service as usual. Please note that calls made during the incident will not be registered in Salesforce activity history. (They will not be automatically registered after the issue is resolved.) We sincerely apologize for any inconvenience caused.
■ Date and time of occurrence: From around 14:55 on Friday, November 15, 2024 to 0:22 on Saturday, November 15, 2024,
■ Affected services: MiiTel Analytics, MiiTel Phone for Salesforce
■ Details: ・Unable to integrate contacts with Salesforce ・Unable to register Salesforce activity history ・Unable to use MiiTel Phone for Salesforce
■ Note: ・Calls made during the incident period will not be registered in Salesforce activity history. Therefore, please take the following actions: ------------- ・Contacts Please retrieve the contacts again.
・Call history Please manually create MiiTel activity history. Before manually registering Salesforce activity history, please check if there are any separate processes such as RPA (Robotic Process Automation) in your environment that might be triggered by Salesforce activity history registration, or if it's okay for such processes to run.
■ For inquiries regarding this incident: Please contact MiiTel Support (https://support.miitel.com/hc/en-us/requests/new) with the following information: ・Subject: "Status 20241115"
Nov 16, 08:47 JST
----------- Now, we are experiencing issues that prevent the integration with Salesforce due to a Salesforce service outage.
■ Affected Services: MiiTel Analytics, MiiTel Phone for Salesforce
■ Symptoms: ・Unable to synchronize contacts with Salesforce ・Unable to register Salesforce activity history ・Unable to use MiiTel Phone for Salesforce etc.
■ Note: For customers using MiiTel Phone for Salesforce, please use the following MiiTel Phone instead. ---------------------- ・MiiTel Phone Web ・MiiTel Phone Chrome Extension ・MiiTel Phone Desktop ----------------------
Nov 15, 17:12 JST